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This policy outlines the general responsibilities, communication standards, and compliance requirements for all Shops operating on the Govaly platform.
1. Communication and Responsiveness
Shops must remain available and responsive to all communications from customers and Govaly’s support team at all times. Timely responses help maintain trust, ensure smooth operations, and prevent order delays or disputes.
2. Performance Standards and Penalties
Continuous failure to meet performance expectations — including missed delivery timelines, poor product quality, or repeated customer complaints — may result in disciplinary actions such as:
3. Business Verification Documents
For brand and business verification, all Shops are required to submit the following valid documents:
Failure to provide or update these documents may delay verification or lead to restricted account access.
4. Policy Updates
Govaly reserves the right to revise or update this policy at any time. Any significant changes will be communicated to Shops via email or through the Seller Dashboard.
5. Contact Support
For policy-related questions or verification support, please contact:
By selling on Govaly, Shops agree to follow all terms outlined in this Shop Policy and acknowledge Govaly’s authority to enforce corrective actions as necessary.