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This policy outlines the responsibilities of all Shops regarding product exchanges, returns, and quality-related issues on Govaly.
1. Compliance with Govaly Policies
All Shops must strictly comply with Govaly’s official Return & Refund Policy and Exchange Policy. These guidelines ensure transparency, customer satisfaction, and platform-wide consistency in handling product issues.
2. Acceptance of Returned Items
If a product is returned due to being wrong, defective, or damaged, the Shop must accept the return without delay. Refusal to accept valid returns will result in penalties or temporary suspension of the Shop’s account.
3. Quality-Related Complaints
In cases where customers report product quality issues, Govaly reserves the right to review the complaint, investigate the product, and take appropriate action. Depending on the severity, actions may include warnings, monetary fines, product delisting, or suspension of the Shop’s selling privileges.
4. Contact Support
For any return or exchange-related issues, please contact:
By selling on Govaly, the Shop agrees to follow all terms outlined in this Shop Exchange & Return Policy and acknowledges Govaly’s authority to enforce corrective actions when necessary.