Customers can request a size or color exchange in the presence of the delivery agent from the Shop they purchased the product from. The product must be eligible for exchange, as mentioned by the Shop on the product page. Products marked as non-exchangeable by the Shop are not eligible for exchange.

All exchanges are subject to product availability. If the desired size or color is unavailable, the exchange request may not be processed.

Customers are responsible for the full logistics cost, which includes both the delivery charge for the exchanged item and the return delivery charge for the original product.

For any exchange-related queries or support, please contact us:

• 📞 Phone: +88 01969-901212
• 📧 Email: [email protected]