Shops must deliver the correct and specified products within 48 hours of receiving an order confirmation from Govaly. Timely dispatch is essential to maintain customer satisfaction and platform performance standards.

All products must be packed using official Govaly packaging materials to ensure consistent branding, product safety, and customer trust. Any unauthorized packaging or branding will be considered a policy violation.

Failure to deliver an order within the required 48-hour timeframe will result in a fine of BDT 250 per delayed order. Repeated delays may lead to additional penalties, temporary suspension, or delisting from the platform.

If a product is delivered damaged, incorrect, or late, the Shop will bear the full logistics cost for both the outgoing delivery and return shipment. Govaly reserves the right to recover these costs from the Shop’s pending payouts.

For assistance with pickup, packaging, or delivery issues, please contact:

• 📞 Phone: +88 01969-901222
• 📧 Email: [email protected]