At Govaly, we understand that plans can change. Our cancellation policy is designed to offer flexibility while ensuring smooth order processing.
1. Customer-Initiated Cancellations
- Orders can be canceled before shipment, within 1 hour of placing the order.
- To cancel an order, please contact our Customer Support team via phone, email, token support, or live chat and provide your Order ID.
- Once an order has been dispatched, it cannot be canceled. However, you may request a return or exchange according to our Return & Exchange Policies.
- If your order includes multiple items, you may cancel one or more items before shipment. Refunds or payment adjustments will be processed accordingly.
2. Govaly-Initiated Cancellations
We reserve the right to cancel orders under the following circumstances:
- The product is out of stock.
- There is a pricing, listing, or technical error.
- The delivery address provided is invalid or unreachable.
- The customer is unresponsive during verification or confirmation calls.
3. Contact Us
For any cancellation-related queries or assistance, please contact us:
- 📞 Phone: +88 01969-901212
- 📧 Email: [email protected]
By placing an order with Govaly, you acknowledge and agree to the terms and conditions outlined in this Cancellation Policy.
